Important Update for Clients with Upcoming Events
Updated: June 1, 2020
Current Guidance for Events scheduled to occur through 6/30/2020
As we all navigate through the uncharted waters of the Covid-19 pandemic, Engaged Sounds Entertainment continues to stand by our Clients’ sides as they make difficult decisions about their upcoming events. As information becomes available and timelines are adjusted, outside of our control, we will continue to update our Cancellation or Postponement of Events & Credit Certificate Policy. Please know that the health & safety of our clients and staff is our top priority.
We continue to follow daily guidance from our state & local government officials, as well as guidelines presented by the Centers for Disease Control (CDC). As these guidelines evolve and additional guidance is presented, we too will evolve in this fight against the virus. If you have a concern about your upcoming event please feel free to reach out to your Event Manager by calling 407-362-1850 or by emailing us at info@GoFLDJ.com.
UPDATED POLICY (effective 3/14/2020; Updated as needed)
All Clients that have events booked prior to 3/14/2020, that were scheduled to take place between 3/14/2020 & 6/30/2020, may elect to cancel for future credit or postpone their event without loss of payments made to Engaged Sounds Entertainment, per the Force Majeure Clause in the Contract Agreement. No additional fees or penalties will be assessed to these clients for this cancellation or postponement. Clients must make a cancellation for future credit or postponement request, in writing, in order to reschedule or receive a Credit Certificate for the amount recorded as received on file.
If choosing to cancel for a future credit, all Credit Certificates shall be valid for use if a new and identical event is booked no later than 12/31/2020 and the new event held no later than 12/31/2021 (excluding major federal holidays and peak dates, as determined by Engaged Sounds Entertainment.) The Credit Certificate may not be split between multiple events and will only apply to one rescheduled booking contract. The Credit Certificate is non-transferable and the value may only be applied to actual package and services. All actual funds remain non-refundable. All rescheduled dates are based on availability of equipment and staff and will be rescheduled in the order of the received requests. Engaged Sounds Entertainment shall not be held or found to be liable for failure to accommodate a requested date if the requested date is not available. All re-booked dates may be further rescheduled with all Date Change Fees and Penalties being applicable, as necessary. Any and all questions related to these terms should be referred to an Event Manager by calling 407-362-1850 or by emailing info@GoFLDJ.com.
This option has been made available as a temporary relief effort but in no way alters the previous Contract Agreement nor any future Contract Agreement Terms & Conditions. Engaged Sounds Entertainment reserves the right to withdraw this option at any time, with or without notice, as deemed necessary by management.
For questions or clarification, please contact your Event Manager at 407-362-1850.
For the Safety of our Entertainers & Staff
Our family of entertainers & staff mean the world to us, just as your family means the world to you. For this reason, we have decided to implement some temporary protocols and safety measures to help us protect you, your guests, and our teammates, so that we may all remain safe and healthy. Please note that these limited measures are temporary and are only enforced for the protection of all.
All Entertainers/DJs & Staff will promote social distancing, where possible and when appropriate
Our Entertainers/DJs & Staff are required to wear masks only when social distancing is not possible and while using a Microphone to Host an Activity
We have temporarily discontinued Microphone use for anyone except the Entertainer/DJ and any Ceremony Officiant
No Guests, Venue Staff, or other vendor(s) may go behind the Entertainer's/DJ's table for any reason (signage is provided)
A decorative barrier will be placed between the Entertainer/DJ and the Guest Area to promote Social Distancing
Any questions or concerns related to the above policies should be directed to your Event Manager